Windice Privacy Policy

1. Introduction

Windice ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses the platform. This Privacy Policy sets out in plain terms what information we collect when you register an account, make a deposit in PKR, place bets, play casino games, or interact with any part of the Windice service.

We understand that players in Pakistan want to know their personal and financial data is handled with care. Whether you are depositing via JazzCash, checking your VIP tier, or placing a bet on a PSL match, the data involved in those interactions is governed by this policy. We do not sell your personal information to third parties for marketing, and we do not share it with anyone except where specifically described in this document.

This policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, both of which are available via the links in the footer. If anything in this policy is unclear, contact support and we will explain it.

2. Data We Collect

We only collect the information needed to operate the platform and provide you with a functional, secure experience. The categories of data we collect are:

We do not collect sensitive personal information such as religious beliefs, political opinions, or biometric data. We do not require or store your CNIC number for standard account use, though we may request a copy of a government-issued ID document as part of identity verification.

3. How We Use Your Data

The data we collect is used for the following purposes:

• Account Management: To create and maintain your Windice account, verify your identity, and manage your preferences and settings.
• Service Delivery: To process deposits and withdrawals in PKR, record your betting and gaming activity, calculate VIP points, and deliver promotional offers you are eligible for.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, account sharing, duplicate registrations, and misuse of the platform or bonus system.
• Customer Support: To respond to your queries, process complaints, and provide assistance with account or transaction issues.
• Platform Improvement: To analyse how players use the platform so we can improve the experience — including page performance, feature usability, and navigation on mobile devices.
• Responsible Gaming: To monitor gaming patterns and identify players who may benefit from responsible gaming tools or who request self-exclusion.
• Communication: To send account-related emails such as deposit confirmations, withdrawal notifications, verification requests, and updates to platform policies.

4. Payment and Financial Data

All financial transactions on Windice are handled in PKR. We work with payment processors to facilitate deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets. When you make a deposit or request a withdrawal, the transaction data passes through the relevant payment processor's systems.

Windice stores records of your transaction history — amounts, dates, methods, and status — as part of your account record. This is necessary for account management, dispute resolution, and compliance purposes. We do not store full card numbers or mobile wallet PINs on our systems.

Payment processors we work with have their own privacy policies and security standards. Your interaction with a payment processor's interface (for example, entering your JazzCash PIN) is governed by that processor's own terms, not ours.

5. Cookies and Tracking Technologies

Windice uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and improve performance. A cookie is a small file placed on your device when you visit a website. Here is how we use them:

• Essential Cookies: Required for the platform to function. These handle your login session, keep you authenticated while you browse, and manage security tokens. These cannot be disabled.
• Preference Cookies: Remember settings you have chosen, such as your preferred language or display options.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Performance Cookies: Used to monitor platform speed and technical performance so we can identify and fix issues quickly.

You can control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not work as expected. Note that blocking essential cookies may affect your ability to log in or maintain a session.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: Transaction data is shared with your chosen payment provider (such as JazzCash or Easypaisa) to process deposits and withdrawals in PKR. This sharing is necessary to complete financial transactions.
• Game Providers: When you play a game supplied by a third-party provider, limited session data — such as your account identifier and bet amount — is shared with that provider to run the game correctly. Game providers are not permitted to use this data for their own marketing.
• Technical Service Providers: We use third-party technology partners for hosting, security, analytics, and customer support infrastructure. These partners process data on our behalf and are contractually required to protect it.
• Fraud Prevention Services: In cases where we suspect fraudulent activity, account misuse, or financial crime, relevant data may be shared with specialist fraud prevention services to investigate and prevent harm.
• Legal and Compliance Requirements: We may be required to disclose data in response to a valid legal request, court order, or where we believe disclosure is necessary to protect the rights, safety, or property of Windice, its players, or others.

In all cases, data is shared only to the extent necessary for the specific purpose. We do not give third parties open access to your account or personal records.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods we apply are:

• Account and Identity Data: Retained for the lifetime of your account plus a minimum of five years after closure. This is necessary for financial record-keeping and to handle any disputes that arise after an account is closed.
• Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of five years. These records are essential for resolving payment disputes and maintaining accurate financial history.
• Support Communications: Chat logs and email correspondence with our support team are retained for three years, allowing us to refer back to previous interactions if a related issue arises.
• Technical and Usage Data: Session logs and technical data are typically retained for twelve months before being aggregated or deleted.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for as long as your account exists plus a period after closure, to ensure we honour your preferences correctly.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you.

8. Your Rights Over Your Data

As a player on Windice, you have the following rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our support team.

9. Security Measures

Windice takes the security of your personal and financial data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• SSL Encryption: All data transmitted between your browser or device and the Windice platform is encrypted using SSL/TLS technology. This means that information like your login credentials and transaction details cannot be intercepted in transit.
• Password Hashing: Your account password is never stored in plain text. It is processed through a one-way hashing algorithm, meaning even our own staff cannot see your actual password.
• Access Controls: Access to player data within our organisation is restricted to staff who need it to carry out their role. Access permissions are reviewed regularly.
• Fraud Monitoring: Our systems continuously monitor for unusual account activity including irregular login patterns, suspicious deposit behaviour, and unusual bet volumes that may indicate account compromise.
• Secure Infrastructure: Platform infrastructure is hosted with providers that maintain industry-standard physical and network security controls.

10. Children's Privacy

The Windice platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a minor, we will close the account immediately and delete the associated personal data as quickly as practicable.

If you are a parent or guardian and believe a minor has accessed or registered on the platform, please contact our support team immediately with the relevant account details so we can act promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable privacy standards, or in the services we offer. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your data, we will notify registered players by email or through a platform notification before the changes take effect. Continued use of Windice after a policy update has been published indicates your acceptance of the revised terms.

We recommend revisiting this page periodically so you are always aware of the current policy. You can find it at any time via the link in the footer.

12. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the Windice support team. Contact options are available in your account dashboard.

We aim to respond to all privacy-related requests within a reasonable timeframe. If your request requires identity verification before we can action it — for example, a request for a copy of your data — we will let you know what we need upfront so there are no unnecessary delays.